EVERYTHING HAVING TO DO WITH RETURNS:

Need to return your purchase? Find instructions right here: Returns

CHECKING THE STATUS OF YOUR ORDER:

Need to know the status of your order or want to make a change? Please call us toll free: 1-888-237-3936

SAFE SHOPPING GUARANTEE:

Nervous about shopping online? Concerned about yoru privacy? Please click here:Security & Privacy

LAPWORKS SHIPPING AND DELIVERY:

For information on our shipping and delivery please click here: Shipping

FAQ (Frequently Asked Questions):

Have other questions? Check out our Frequently Asked Questions section - please scroll to the bottom of the page: FAQ's

CONTACT US:

Couldn't find the information you were looking for? Please contact us toll free at this toll free number: 1-888-237-3936; 8:00 a.m. to midnight, Mon - Fri, 9:00 a.m. to 9:00 p.m., Sat & Sun, EST.

FREQUENTLY ASKED QUESTIONS:

Q - HOW DOES YOUR "FREE SHIPPING OVER $60.00" WORK?

A - We provide FREE Ground shipping for any order over $60.00 anywhere in the Continental United States. Please enter "FREESHIP" in check-out in order to receive the free shipping. Any other shipping option besides Ground shipping will be at your expense.

Q - WHEN WILL MY ORDER SHIP?

A - Most orders are shipped within 24 hours. Transit times do not include weekends or holidays.

Q - WHEN WILL MY CREDIT CARD BE CHARGED?

A - Your credit card is NOT charged until the day your order ships - then it is charged.

Q - HOW MUCH WILL THE SHIPPING BE?

A - Shipping cost depned on the weight of your order and the type of delivry option you select. Bewteen the U.S.Postal Service and UPS, we find the lowest price between the two and ship your order using that method.

Q - CAN I PAY BY CHECK?

A - If you prefer to pay by check, you must place your order by phone. To place your order by phone, please call our order desk toll free at 1-888-237-3936; 8:00 a.m. to midnight, Mon - Fri, 9:00 a.m. to 9:00 p.m., Sat & Sun, EST.

Q - WHAT OTHER PAYMENT METHODS DO YOU ACCEPT

A - We accept PayPal and the following major credit cards: Visa, Master Card, American Express, Discover.

Q - DO YOU SHIP TO CANADA?

A - Yes we do. Orders to Canada can now be placed on our website for direct shipment. As of June 2009, UPS reduced their brokerage charges to around $10.00 per parcel. There are also duties and taxes that are charged to every order by Canadian authorities. If you have a problem placing your Canadian order online, please call our Customer Service at 1-888-237-3936. They will be happy to take your order information along with shipping details. If Customer Support operators are busy, please call back. They are available: Monday - Friday 8:00 a.m. to 12 Midnight (Eastern) Saturday & Sunday 9:00 a.m. to 9:00 p.m. (Eastern) PLEASE NOTE: ALL SHIPPING CHARGES, DUTIES & TAXES ARE THE SOLE RESPONSIBILITY OF THE BUYER.

Q - DO YOU SHIP INTERNATIONALLY?

A - Yes we do. We have partnered with Bongo International to offer our international visitors the ability to make purchases from our website. Bongo International provides our customers with their very own US address (not a P.O. Box).

Once you have a US address, you will be able to make purchases on laptodesk.net as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. This process can save international customers up to 82% off typical international shipping rates depending on the number of items and shipping weight. Please click Below to get started.

CLICK HERE TO CREATE YOUR VERY OWN U.S. ADDRESS

Q - HOW CAN I CHECK ON MY ORDER STATUS?

A - When you placed your order you received a receipt for your purchase. This receipt has instructions on how to check on the status of your order. Retrieve the original message and click on the link to check on your order. It will tell you exactly where your order is along the delivery route.

Q - FOR QUESTIONS ABOUT MY ORDER, WHO DO I CALL?

A - We have Customer Support Operators standing by to answer your questons. Please call 1-888-237-3936 Monday thru Friday between 8:00 a.m. to Midnight (Eastern) - Saturday & Sunday 9:00 a.m. to 9:00 p.m. (Eastern).

Q - WHAT SHIPPING OPTIONS DO YOU OFFER?

A - We ship UPS Ground, 3-Day, Second Day and Overnight. We also ship via U.S. Postal Service Priority Mail to P.O. Boxes, FPO's and APO's.

Q - DO YOU MAKE ALL OF THE PRODUCTS YOU SELL?

A - Not all - we make about 60% of the products we sell on our website. We do buy from othe manufacturers but we collaberate with them so their products can meet our rigid quality standsards. Once we are convinced that the product is ready, we introduce it to our customers first and then to the world.

Q - WHAT IS YOUR PRODUCT WARRANTY?

A - All of our products carry a 6 month limited warranty against defects in materials, manufacturing and workmanship. If the product breaks or ceases to function as advertised, simply return it to us at your expense and we will repair or replace the unit at no cost to you. To report a warranty problem, please call Customer Service toll free at 1-888-237-3936; 8:00 a.m. to midnight, Mon - Fri, 9:00 a.m. to 9:00 p.m., Sat & Sun, EST.

IMPORTANT NOTE:

The Wizard is the only exception to our normal warranty. The Wizard carries a one year R&R Warranty (Repair or Replace) on materials, manufacturing and workmanship. Thereafter, the Wizard has a life-time warranty on hinge joint replacement parts. To order replacement parts, simply email us at customersupport@laptopdesk.net and indicate which hinge joint you need and it will be mailed to you at no charge.

Be advised that if you damage the Wizard through mishandling, misuse or by accident, we will still repair the Wizard for free but the two-way shipping will be at your expense. Just use good common sense when working with your Wizard and you should never have a problem.