Returns and Exchanges
If you need to return your merchandise for any reason, repack the product
and all accessories that may have accompanied the original shipment in the
original packing materials and enclose a letter of explanation. Returned
products without a letter of explanation or missing accessories may not
be accepted. A return label is included in the package. Simply attach the
label to the outside of your package and send it to our warehouse via UPS
or insured parcel post.
Unwanted merchandise may be returned within 30 days from the date of
shipment. Merchandise must be in unused condition and in original packaging
material. Original shipping and handling and return postage charges will
not be refunded.
Defective merchandise will be exchanged for same or similar products
if returned within 30 days from the date of shipment. Refunds will not
be issued for defective merchandise.
Supplies and consumable merchandise will not be accepted for return if
the packaging has been opened. Return shipping cost is the responsibility
of the customer.
Please send all returns to:
Attn: Returns Department
2130 Townline Road
Peoria, IL 61615
Our goal is to process your return promptly. Upon receipt of your package,
the return process is normally completed within 7-10 calendar days. |
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